What is our return policy?

We want you to be 100% satisfied with your Nelvee purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 60 days of delivery. (Please note that original shipping charges are non-refundable.)

Also, If we made a mistake or a defective item snuck through our quality control, please contact us and we’ll send a replacement straight away, and include your return label in the substitute package.

Do we offer Free Returns/Exchanges?

Yes, We offer free Returns & Exchanges.

How do I submit a return request?

1) Submit your return request via our dedicated returns and exchanges email at: returns@nelvee.com

2) Our returns team will contact you within 24 hours. You will receive a free return shipping label to affix to our reusable packaging (or comparable)) and mail it back.

3) Your return/exchange request will be processed within 2 business days of our receipt of your return package.

What happens next:

Customers returning goods will receive an email confirming receipt of your return package. From there, it can take up to 7 business days for funds to appear in their account.

Customers exchanging goods will receive a new order confirmation email for your replacement item as soon as we receive your return package. We’ll then send a shipping confirmation email with tracking info as soon as your replacement item(s) ship.

When will I get my refund?

We usually issue a refund within 4 days of receiving and inspecting the product, but in some cases, it may take up to 7 days.

Please note that we only issue refunds using your original payment method.

 

If you have any more questions feel free to contact us at contact@nelvee.com