Shipping Policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
fulfillment time: 2~3 Business Days
Shipping time: 10~15 Business Days
See below for more details about Shipping time and cost
Country | fulfillment time | Shipping time | Shipping cost |
United States | 2-3 business days | 3–4 business days after fulfillment | $4.69 |
Canada | 2-3 business days | 3–4 business days after fulfillment | $8.00 |
Uk | 2-3 business days | 5–20 business days after fulfillment | $4.59 |
Australia | 2-3 business days | 5–20 business days after fulfillment | $7.19 |
Germany | 2-3 business days | 5–20 business days after fulfillment | $4.79 |
If you want to get your order faster than the standard option, see the “Get answers to frequently asked questions” section below.
For the rest of the world, you can find out the current shipping price at checkout before you place an order.
Fulfillment Time – in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions, or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
Track your order
We send an email with all the necessary details for our customers to track their order, this is why a tracking number will be available 1 to 2 days after the shipment of your package.
We provide all our customers with a tracking number as soon as we ship the order.
Get answers to frequently asked questions
What shipping options does Nelvee offer?
Nelvee offers different shipping options, depending on your country and the shipping functionality available there.
Domestic shipping (US and Canada)
- Flat Rate (Standard) (3–4 business days after fulfillment)
- Standard rate with CO2 offsetting (3–4 business days after fulfillment)
- Express (1–3 business days after fulfillment)
International shipping (US and Canada)
- Flat Rate (Standard) (5–20 business days after fulfillment)
- Standard rate with CO2 offsetting (5–20 business days after fulfillment)
- Standard DDP (3–5 business days after fulfillment, up to 12 business days to the Atlantic region) Canada only
- Express (1–3 business days after fulfillment)
International shipping (Europe)
- Flat Rate (Standard) (5–20 business days after fulfillment)
- Standard rate with CO2 offsetting (5–20 business days after fulfillment)
- Standard DDP (3–7 business days after fulfillment) UK only
- Express (1–3 business days after fulfillment)
For the rest of the world, you can find out the current shipping options at checkout before you place an order.
What is the estimated delivery time and how is it calculated?
Nelvee’s estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:
estimated fulfillment + estimated shipping = estimated delivery time
Our fulfillment time average is 2–3 business days for all products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
- Products being out of stock
- Shipping-related delays like failed delivery attempts or service disruptions
We work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its estimated delivery time, please allow a few more days. If you still haven’t received your order, get in touch with us at contact@nelvee.com, we’ll check your order status, and let you know how to proceed.
What should I do if it’s past the estimated delivery time and I still haven’t received my order?
If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
- Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate – it’s not a guarantee.
- If you still haven’t received your order, get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. email us at contact@nelvee.com.
I entered the wrong shipping address—what should I do?
If your order hasn’t been fulfilled yet, we can update the address. Please provide your Order # and the correct address so we can assist you. Unfortunately, we cannot take responsibility for packages shipped to an incorrect address, but we’ll do our best to help.